All Products at Competitive Prices Now - Hurry Up!

All Products at Competitive Prices Now - Hurry Up!

Returns

Thank you for the purchase. We hope that you are happy with it. However, if you are not completely satisfied with the purchase for any reason, you may return it to us for a full refund, store credit or an exchange. Please see below for the full information on our Return policy.

Returns

All returns must be postmarked within 3 days of the purchase date. All return items must be in new and unused condition, with all original labels and tags attached.

Return Process

To return an item please email the customer service at support@platatoz.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number place the item in its original package and include the proof of purchase, and mail your return to the following address:

Platatoz Sdn Bhd (1343007-V)
AG-05, Ground Floor Impian,
Jalan PJU 10/1F,Damansara Damai
47830 Sungai Buloh,
Selangor
Phone : +6012 2051117

Please note, you will be responsible for all shipping return charges. We recommend that you use a trackable method to mail your return.

Refunds

After receiving your returns and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange for a refund or exchange.

Please note: Sale items are FINAL SALE and cannot be returned

Contact

If you have any questions concerning our return policy please contact us at support@platatoz.com

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